In addition to striving for excellence in the auto parts industry, we cultivate strong relationships with our stakeholders, including shareholders, government agencies, customers, suppliers, employees, and the media. We value the input of our stakeholders as a critical factor in our decision-making process. Employing a proactive approach, we engage with our stakeholders through various channels such as investor conferences, our official website, management meetings, annual reports, and ESG questionnaires. This allows us to address stakeholders’ concerns, fulfill our corporate citizenship responsibilities, and work towards a sustainable future together.
| Stakeholders | Shareholders | Government Agencies | Customers | Suppliers | Employees | The Media |
|---|---|---|---|---|---|---|
| What the Stakeholders Mean to Eurocharm | Shareholders are most concerned about our operational performance, corporate governance, and sustainable development. | Compliance with laws and regulations is the most basic requirement for enterprises set by government agencies. It is also key to the company’s business performance and sustainable development. | The feedback we receive from our customers motivates us to continuously improve and grow. | The Group treats its partners in a fair, open, and impartial manner to achieve the goal of profit sharing and sustainable growth. | We value the opinions from every employee and aim to provide a happy working environment for our colleagues. | To maintain and enhance the Company’s image, we value positive interaction with the media, to which we respond immediately. |
| Topics of Concern | ● Waste management (positive) ● Biodiversity (positive/negative) ● Sustainable supply chain management (positive/negative) ● Water resource management (positive/negative) ● Talent recruitment and retention (positive) | ● Waste management (positive) ● Water resource management (positive/negative) ● Anti-corruption (positive/negative) ● Occupational health and safety (positive/negative) ● Material efficiency (positive) ● Customer relations management (positive) ● Human rights (negative) ● Climate change (negative) ● Talent recruitment and retention (negative) | ● Climate change (positive/negative) ● Material efficiency (positive/negative) ● Waste management (positive) | ● Waste management (positive) ● Occupational health and safety (positive/negative) ● Water resource management (positive/negative) ● Talent recruitment and retention (positive/negative) ● Biodiversity (positive/negative) ● Human rights (positive/negative) | ● Waste management (positive) ● Climate change (positive/negative) ● Water resource management (positive/negative) ● Customer relations management (positive/negative) ● Occupational health and safety (positive/negative) | ● Economic performance (positive/negative) ● Anti-corruption (positive/negative) ● Product quality and safety (positive/negative) ● Climate change (positive/negative) ● Water resource management (positive/negative) ● Waste management (positive) ● Material efficiency (positive) ● Talent recruitment and retention (positive/negative) |
| Communication Methods and Frequency | ● Board Meetings (every year) ● Annual General Meeting of Shareholders (every year) ● Domestic and International Investor Conference (quarterly) ● Financial Report (quarterly) ● Annual Report (every year) ● Corporate Website (updated frequently) ● TWSE website (updated frequently) ● Corporate website with email address and contact number (immediately) | ● Promotion of local environmental regulations compliance (irregularly) ● Promotion of personal information regulations compliance (irregularly) ● Promotion of labor laws compliance (irregularly) | ● External communication emails (every month) ● Communication and discussion meetings (regularly) ● Customer satisfaction monitoring (regularly) | ● Supplier annual evaluation (every year) ● Review suppliers (irregularly) | ● A mailbox receiving comments from our employees (irregularly) ● Labor management meetings (quarterly) ● Labor safety and health meetings (quarterly) | ● Press releases (irregularly) |
| Responses from Eurocharm | ● At least five times per year. There were 7 meetings in 2024. Through quarterly board meetings and annual general meetings, we communicate with shareholders about the Company’s current operations and future development. from Eurocharm ● We collect and integrate domestic and overseas materials of investors conferences quarterly, and report to the Board of Directors and senior management team as a reference for enhancing corporate governance and operations. from Eurocharm ● Monthly revenues, quarterly financial statements, and annual reports are uploaded to the investor relations webpage immediately. from Eurocharm ● Our corporate website provides an email address and contact phone number to respond promptly to inquiries from investors and analysts. | ● The Company cooperates with government agencies to handle and communicate on relevant matters, understanding and assisting in the promotion of environmental protection, personal data protection, and labor laws and regulations. ● There were no violations against any environmental, personal data protection, or labor laws or regulations in 2024. | ● We understand customers’ needs and expectation through monthly external communication emails. ● Through regular communication and discussion meetings, we listen to the feedback from our customers for internal adjustment. ● We regularly monitor customer satisfaction and conduct as well as analyze customer satisfaction surveys. ● The Company has established a Supplier Quality Management (SQM) unit to strengthen the management of supplier quality, providing fast, efficient, and high-quality products and services, and to report supplier management status to customers. ● The Company protects customer privacy and is open to review from our customers anytime. ● The Company’s and the customers’ senior managers visit each other, strengthening the partnership and creating a win-win situation. ● On average, Eurocharm TW scores 85.84 on half-year customer satisfaction (quarterly goal is 80 out of 100.); VPIC1 in Vietnam scores 37.34 on quarterly customer satisfaction (quarterly goal is 35.75 out of 40.) | ● The Company conducts annual supplier evaluations and periodic reviews to assess supplier performance, focusing on the implementation of the quality system (quality, delivery time, level of cooperation). ● In 2024, Eurocharm TW evaluated 3 new suppliers (all 3 qualified) and conducted evaluations on 3 existing suppliers, with all receiving a Grade B rating. VPIC1 in Vietnam evaluated 5 new suppliers (1 received Grade A, and 4 received Grade B) and conducted evaluations on 127 existing suppliers, resulting in 104 receiving Grade A and 23 receiving Grade B. | ● Through the employee opinion box, our colleagues can directly raise their concerns to the senior management of the Company. ● In 2024, the average score of the half-year employee satisfaction survey at VPIC1 in Vietnam was 90. ● Labor-management meetings were held quarterly, and a group contract was signed with the union. ● Safety and Environment Committee meetings were held quarterly to review the implementation of labor safety and hygiene measures. ● Through various communication channels, the Company conveys its policies and directions to employees and remains open to their feedback. This approach allows the Company to adjust strategies and implement corresponding measures, fostering a talent-oriented corporate culture. ● Regular training sessions are conducted for different professions and management levels, including safety and health education as well as firefighting training. ● In 2024, the Safety and Environment Committee organized four meetings, discussing three environmental issues and four occupational safety and hygiene issues. ● In 2024, Eurocharm TW conducted labor safety education and training for employees, totaling 106 hours. The training covered general labor safety management, forklift operation, overhead crane operation, and hazard risk analysis management. A total of 24 employees participated, representing a 26% increase in training hours compared to 2023 ; In 2024, VPIC1 in Vietnam conducted labor safety education and training for employees, totaling 11,978 hours. The training covered general labor safety management, forklift operation, overhead crane operation, and hazard risk analysis management. A total of 5,064 employees participated, representing a 31% increase in training hours compared to 2023. | ● Through responding media inquiries proactively and publishing press releases, we present the Company’s plans for current operations and future development, with press releases promptly posted on our website. ● Collection of the media focuses and reports are presented to the senior management team as a reference for enhancing the Company’s operations. |
| Internal and External Outlets for Complaint | Mr. Kao Deputy Spokesperson E-mail：ir@eurocharm.com.tw Contact number: (02) 2208-0151 | Mr. Kao Deputy Spokesperson E-mail：ir@eurocharm.com.tw Contact number: (02) 2208-0151 | E-mail: info@eurocharm.com.tw Contact number: (02) 2202-8393 | Audit Department E-mail: joe.chang@vpic1.com.vn Contact number: (02) 2202-8393 | Staff Chief Admistrative Department E-mail: hungyi@eurocharm.com.tw Contact number: (02) 2208-0151 | Mr. Kao Deputy Spokesperson E-Mail：ir@eurocharm.com.tw Contact number: (02) 2208-0151 |