In addition to striving for excellence in the auto parts industry, we cultivate strong relationships with our stakeholders, including shareholders, government agencies, customers, suppliers, employees, and the media. We value the input of our stakeholders as a critical factor in our decision-making process. Employing a proactive approach, we engage with our stakeholders through various channels such as investor conferences, our official website, management meetings, annual reports, and ESG questionnaires. This allows us to address stakeholders’ concerns, fulfill our corporate citizenship responsibilities, and work towards a sustainable future together.
| Stakeholders | Shareholders | Government Agencies | Customers | Suppliers | Employees | The Media |
|---|---|---|---|---|---|---|
| What the Stakeholders Mean to Eurocharm | Shareholders are most concerned about the operational performance, corporate governance, and sustainable development of Eurocharm. | Compliance with laws and regulations is the most basic requirement for enterprises set by government agencies. It is also key to the company’s business performance and sustainable development. | The feedback we receive from our customers motivates us to continuously improve and grow. | The Group treats its partners in a fair, open, and impartial manner to achieve the goal of profit sharing and sustainable growth. | We value the opinions from every employee and aim to provide a happy working environment for our colleagues. | To maintain and enhance the Company’s image, we value positive interaction with the media, to which we respond immediately. |
| Topics of Concern | ● Waste management (positive) ● Biodiversity (positive/negative) ● Sustainable supply chain management (positive/negative) ● Water resource management (positive/negative) ● Talent recruitment and retention (positive) | ● Waste management (positive) ● Water resource management (positive/negative) ● Anti-corruption (positive/negative) ● Occupational health and safety (positive/negative) ● Material efficiency (positive) ● Customer relations management (positive) ● Human rights (negative) ● Climate change (negative) ● Talent recruitment and retention (negative) | ● Climate change (positive/negative) ● Material efficiency (positive/negative) ● Waste management (positive) | ● Waste management (positive) ● Occupational health and safety (positive/negative) ● Water resource management (positive/negative) ● Talent recruitment and retention (positive/negative) ● Biodiversity (positive/negative) ● Human rights (positive/negative) | ● Waste management (positive) ● Climate change (positive/negative) ● Water resource management (positive/negative) ● Customer relations management (positive/negative) ● Occupational health and safety (positive/negative) | ● Economic performance (positive/negative) ● Anti-corruption (positive/negative) ● Product quality and safety (positive/negative) ● Climate change (positive/negative) ● Water resource management (positive/negative) ● Waste management (positive) ● Material efficiency (positive) ● Talent recruitment and retention (positive/negative) |
| Communication Methods and Frequency | ● Board Meetings (every year) ● Annual General Meeting of Shareholders (every year) ● Domestic and International Investor Conference (quarterly) ● Financial Report (quarterly) ● Annual Report (every year) ● Corporate Website (updated frequently) ● TWSE website (updated frequently) ● Corporate website with email address and contact number (immediately) | ● Promotion of local environmental regulations compliance (irregularly) ● Promotion of personal information regulations compliance (irregularly) ● Promotion of labor laws compliance (irregularly) | ● External communication emails (every month) ● Communication and discussion meetings (regularly) ● Customer satisfaction monitoring (regularly) | ● Supplier annual evaluation (every year) ● Review suppliers (irregularly) | ● A mailbox receiving comments from our employees (irregularly) ● Labor management meetings (quarterly) ● Labor safety and health meetings (quarterly) | ● Press releases (irregularly) |
| Responses from Eurocharm | ● At least five times per year. There were 6 meetings in 2023. Through quarterly board meetings and annual general meetings, we communicate with shareholders about the Company’s current operations and future development. ● We collect and integrate domestic and overseas materials of investors conferences quarterly, and report to the Board of Directors and senior management team as a reference for enhancing corporate governance and operations. ● Monthly revenues, quarterly financial statements, and annual reports are uploaded to the investor relations webpage immediately. ● Our corporate website provides an email address and contact phone number to respond promptly to inquiries from investors and analysts. | ● The Company cooperates with government agencies to handle and communicate on relevant matters, understanding and assisting in the promotion of environmental protection, personal data protection, and labor laws and regulations. ● There were no violations against any environmental, personal data protection, or labor laws or regulations in 2023. | ● We understand customers’ needs and expectation through monthly external communication emails. ● Through regular communication and discussion meetings, we listen to the feedback from our customers for internal adjustment. ● We regularly monitor customer satisfaction and conduct as well as analyze customer satisfaction surveys. ● The Company has established a Supplier Quality Management (SQM) unit to strengthen the management of supplier quality, providing fast, efficient, and high-quality products and services, and to report supplier management status to customers. ● The Company protects customer privacy and is open to review from our customers anytime. ● The Company’s and the customers’ senior managers visit each other, strengthening the partnership and creating a win-win situation. ● On average, Eurocharm TW scores 85 on half-year customer satisfaction (quarterly goal is 78 out of 100.); VPIC1 scores 36.34 on quarterly customer satisfaction (quarterly goal is 35.75 out of 40.) | ● The Company conducts annual supplier evaluations and periodic reviews to assess supplier performance, focusing on the implementation of the quality system (quality, delivery time, level of cooperation). ● In 2023, among the 109 suppliers making transactions with Eurocharm TW, two were new suppliers (both qualified). Evaluation on the existing 109 suppliers revealed that all the suppliers were graded B; among the 425 suppliers making transactions with VPIC1, five of them were new (one was graded A and the other four graded B.) Evaluation on the existing 115 suppliers revealed that 92 of them were graded A, 21 graded B, one was graded C, and another one was graded D. | ● Through the employees opinion box, our colleagues can raise their concern directly to the senior level of the Company. ● In 2023, the average score of the half-year employees satisfaction survey at Vietnam VPIC1 was 90.5. ● Labor/management meetings were held quarterly. Group contract was signed with the union. ● Safety and environment committee meetings were held quarterly, aiming to review the implementation of labor safety and hygiene issues. ● Through various communication channels, the Company communicates its policies and direction to employees and is always open to feedback from employees. In this way, the Company can adjust strategies and propose corresponding measures, shaping a talent-oriented corporate culture. ● Regular training sessions are held for different professions and management levels, as well as for safety and health education and firefighting. ● In 2023, the safety and environment committee organized four meetings to discuss three issues relevant to the environment, four occupational safety and hygiene issues, and three other issues involving carbon reduction, solar energy, and the response to EU CBAM. ● In 2023, Eurocharm TW conducted labor safety education and training for employees, totaling 144 hours. The training content included labor safety management, operation of crane, forklift, overhead crane, as well as hazard risk analysis management, etc. A total of 28 employees participated, representing a 2.49% increase from the training hours in 2022. In 2023, VPIC1 in Vietnam conducted labor safety education and training for employees, totaling 9,084 hours. A total of 4,150 employees participated, with training content including general occupational safety training, crane operation, forklift operation, pressure equipment operation, chemical use, and firefighting. | ● Through responding media inquiries proactively and publishing press releases, we present the Company’s plans for current operations and future development, with press releases promptly posted on our website. ● Collection of the media focuses and reports are presented to the senior management team as a reference for enhancing the Company’s operations. |
| Internal and External Outlets for Complaint | Mr. Kao Deputy Spokesperson E-mail：ir@eurocharm.com.tw Contact number: (02) 2208-0151 | Mr. Kao Deputy Spokesperson E-mail：ir@eurocharm.com.tw Contact number: (02) 2208-0151 | E-mail: info@eurocharm.com.tw Contact number: (02) 2202-8393 | Audit Department E-mail: joe.chang@vpic1.com.vn Contact number: (02) 2202-8393 | Staff Chief Admistrative Department E-mail: hungyi@eurocharm.com.tw Contact number: (02) 2208-0151 | Mr. Kao Deputy Spokesperson E-Mail：ir@eurocharm.com.tw Contact number: (02) 2208-0151 |