In addition to seeking the greatest success in the auto parts industry, we establish good interaction with our stakeholders, including shareholders, government agencies, customers, suppliers, employees, and the media. We listen to the voices of our stakeholders as the important reference for decision-making process. We take a proactive approach to communicating with our stakeholders through a variety of channels, including investor conference, official website, management meetings, annual reports, and ESG questionnaires so that we can gather the concerns of our stakeholders, actively fulfill our corporate citizenship responsibilities, and move toward a sustainable future together.
Shareholders | Government Agencies | Employees | Customers | Suppliers | Media | |
Stakeholder | Shareholders are most concerned about the operational performance, corporate governance, and sustainable development of Eurocharm. | Compliance with laws and regulations is the most basic requirement for enterprises from government agencies It is also the key to the Company’s business performance and sustainable development. | We value the opinions from every employee and aim to provide a happy working environment for our employees. | The feedback we receive from our customers is the motive power that make us continuous to improvement and growth. | Eurocharm treats its partners in a fair, open and equitable manner to achieve the goal of profit sharing and sustainable growth. | We value the positive interaction with the media by responding immediately to maintain and enhance the Company’s image. |
Topics of interest | Economic Performance, Market Presence, Anti-corruption, Materials, Employment, Occupational Health and Safety, Training and Education, Nondiscrimination, Customer Health and Safety, Customer Privacy | All | Energy, Water and Effluents, Employment, Labor/Management Relations | All | Economic Performance, Materials, Child Labor, Customer Privacy | Economic performance, Market presence, Indirect economic impacts, Anti-corruption, Anti-competitive behvior, Tax, Materials, Energy, Waste, Supplier environmental assessment, Customer privacy |
Internal and External Outlets for Complaint | Mr. Kao Deputy Spokesperson E-mail:ir@eurocharm.com.tw Contact number: (02) 2208-0151 | Mr. Kao Deputy Spokesperson E-mail:ir@eurocharm.com.tw Contact number: (02) 2208-0151 | Staff Chief Admistrative Department E-mail: hungyi@eurocharm.com.tw Contact number: (02) 2208-0151 | E-mail: info@eurocharm.com.tw Contact number: (02) 2202-8393 | Audit Department E-mail: joe.chang@vpic1.com.vn Contact number: (02) 2202-8393 | Mr. Kao Deputy Spokesperson E-Mail:ir@eurocharm.com.tw Contact number: (02) 2208-0151 |
Communication Method | Frequency | Response from Eurocharm |
Board Meetings | Every Year | At least five times per year; there were six board meetings in 2023. |
Annual General Meeting of Shareholders | Every Year | Once per year |
Domestic and International Investor Conference | Every Quarter | Allow investors to understand the financial situation of the Company. |
Financial Report | Every Quarter | Disclosure of financial reports in English and Chinese for investors’ reference. |
Annual Report | Every Year | Disclosure of annual reports for investors’ information. |
Official Website Information Disclosure | Updated Frequently | Related information is published. |
TWSE website | Updated Frequently | Immediate announcement of important information. |
Company website with email address and contact number | Immediate | Respond to investor and analyst’s questions. |
Promotion of local environmental regulations compliance | Irregularly | To edit regulations in compliance with local environmental protection requirements and conduct promotion irregularly. |
Promotion of compliance with personal information regulations | Irregularly | To edit regulations in compliance with Personal Information Act and conduct promotion irregularly. |
Promotion of labor laws compliance | Irregularly | To edit regulations in compliance with labor laws and conduct promotion irregularly. |
Set up an email for staff commen | Irregularly | Allow employees to speak directly to the manager. |
Hold Labor-Management Meetings | Every Quarter | Sign a group agreement with the union. |
Labor Safety and Health Meeting | Every Quarter | Review the implementation of labor safety and health. |
External communication email | Every Month | Understand customer needs and expectations. |
Communication and discussion meetings | Regular | Listen to customer feedback for internal adjustments. |
Customer Satisfaction Monitoring | Regular | Regularly collect customer satisfaction surveys and conduct statistic analysis. |
Supplier Annual Review | Every Year | Check the implementation status of supplier’s quality system. |
Review Supplier | Irregularly | Assist vendors by monitoring and guiding their quality, delivery, and cooperation. |
Press Release | Irregularly | Proactive response to questions from the media. |