Since Eurocharm was established, we have always complied with relevant laws and regulations, actively strengthened internal management, improved management quality and performance, and maintained harmonious labor relations to keep a good corporate image. At the same time, we are deeply committed to customer relationship management, in order to maintain the brand recognition of Eurocharm in the minds of customers. In recent years, there has been no change in corporate image that affecting corporate crisis management. The main units responsible for handling emergency and major incidents are as follows:
Emergency and Major Events
| Scope of Emergency and Major Events | Responsible Parties |
|---|---|
| Product Quality | Taiwan Quality Management Department/ Vietnam Quality Management Department |
| Stable supply | Taiwan Production Management Department/ Vietnam Production Management Department |
| Labor Disputes | Taiwan Management Department/ Vietnam Administration Office |
| Customer Service | Taiwan Marketing Department/ Vietnam Marketing Department |
| Media Matters | Chief Management Department |
| Information Security | Taiwan Management Department / Vietnam Administration Office |
| Integrity issues | Audit Office |
| Other | According to the main authority and responsibility of the business unit |