Purpose
The “Eurocharm Group” includes Eurocharm Holdings Co., Ltd., its subsidiaries, affiliated companies, and enterprises over which it has direct or indirect substantive control worldwide.
To ensure you can use the Eurocharm Group’s website and online services with confidence (hereinafter referred to as “Eurocharm”), we hereby provide this Privacy Protection Policy to safeguard your rights. By using Eurocharm’s website and online services, you agree to the statements disclosed on this site. If you do not agree with the contents of this statement, please do not provide your information on Fengxiang’s website or through its online services. If you choose not to provide personal data or if the data you provide is inaccurate, you may be unable to receive full services. Eurocharm complies with all applicable privacy protection and data security laws and regulations. The ultimate purpose of collecting data is to improve our services and customer support.
Scope
This Privacy Protection Policy includes how this service handles personally identifiable information collected during your use of the service. The privacy policy of this website does not apply to any external websites linked from this service, nor does it apply to personnel who are not commissioned by or involved in the management of this service. You must refer to the privacy policy of the linked website.
Personal Data Collection Items
Eurocharm will collect your personal data. Personal Identifiable Information (PII) includes but is not limited to the following:
- Name
- Email Address
- Contact Information
- Company
- Job Title
- Usage Time
- Cookies
Collection, Processing, and Use of Personal Data
When you use the functions and services provided by this service, we may require you to provide necessary personal data based on the nature of the specific service. By doing so, you agree that your personal data will be processed and used within the scope of that specific purpose. You also have the option to refuse to provide such information. Without your consent, this website will not use your personal data for any purposes beyond the agreed scope.
Eurocharm Group collects, processes, and uses your personal data based on the following legal grounds:
- Required by law
- Necessary for the performance of a contract
- Personal data that has been voluntarily disclosed by the individual concerned or otherwise lawfully made public
- With the consent of the individual concerned
- Necessary for the enhancement of public interest
- Obtained from publicly available sources
When you use interactive features such as contacting customer service or participating in surveys, this service will retain the information you provide, including your name, email address, contact information, company, job title, and usage time.
If you have agreed offline to provide us with your name, job title, company, and other information for marketing-related purposes, we will use this information within our services to offer you more targeted marketing.
To provide accurate services, we will aggregate and analyze the collected survey data. The statistical results or analysis summaries may be published as needed for internal research or external communication, but will not include any information that identifies specific individuals.
Use beyond the intended purpose
Except as permitted by law or with your consent, Eurocharm will not collect, process, or reuse your data beyond the originally specified purpose.
Retention Period of Personal Data
Eurocharm will retain your personal data within the period necessary for Eurocharm’s legitimate interests or for providing you with services, in accordance with applicable laws and regulations. This includes, but is not limited to, the following retention periods:
- Within the necessary period for the specific purposes of collecting, processing, and using personal data.
- Within the retention period necessary for business operations.
- Within the retention period stipulated in individual contracts.
- Within the retention period prescribed by applicable laws and regulations.
- During the period required to cooperate with government or judicial investigations, or to conduct civil, criminal, or administrative litigation.
- If none of the above situations apply, Eurocharm will securely delete or destroy your personal data once the retention period expires.
Protection of Data
Only authorized personnel are allowed to access your personal data. This service also complies with Eurocharm’ s relevant policies and regulations to protect and handle your personal data.
When it is necessary to engage third parties to provide services due to business needs, this service will strictly require them to comply with confidentiality obligations and implement necessary inspection procedures to ensure their compliance.
To protect your personal data from accidental or unlawful destruction, loss, alteration, and to prevent unauthorized disclosure or access, Eurocharm adopts necessary technical and organizational security measures. If you believe the security of your data has been compromised, please contact Eurocharm immediately.
Rights of the Data Subject
You have the right to request Eurocharm to exercise the following rights regarding your personal data:
- Request to access or review your personal data.
- Request a copy of your personal data.
- Request to supplement or correct your personal data.
- Request to suspend the collection, processing, or use of your personal data.
- Request deletion of your personal data.
- Object to Eurocharm’s use of your personal data for marketing purposes.
- Where technically feasible and necessary for exercising your rights, request the transfer of your personal data to a designated third-party service provider in an electronic and machine-readable format.
- File a complaint or report any violation, suspected violation, or potential violation of privacy rights or personal data protection.
Eurocharm shall provide you with sufficient information to ensure that you understand how to exercise your rights regarding personal data. In accordance with the requirements of personal data protection laws, Eurocharm shall fulfill its obligation to inform you at the appropriate time and in an appropriate manner, including clearly informing you of your rights concerning personal data. Such information shall be clearly presented and distinguished from other content.
Methods to Exercise Your Rights:
If you wish to exercise any of your rights as a data subject or request Eurocharm to stop collecting, processing, or using your personal data, you may contact the relevant Eurocharm entity in your region, the Eurocharm Global Feedback Mailbox, or your designated product contact or event coordinator, depending on your location. For contact details, please refer to the [Contact Information] section of this policy.
Third-Party Personal Data Sharing Policy
Eurocharm’s website will never provide, exchange, rent, or sell any personal data to other individuals, organizations, private enterprises, or government agencies, except when required by law or contractual obligations. If Eurocharm, through third-party vendors or other partners, becomes aware of a data subject’s request to exercise their rights, Eurocharm shall verify that the requesting third party is an authorized representative before processing and responding to the request in accordance with the contractual agreement between both parties. Fengxiang will properly retain records of the instructions, processing, and responses. If no contract exists between the parties, Eurocharm shall consult its responsible unit in advance to ensure that the processing method does not violate any laws, and similarly retain records of the instructions, processing, and responses.
The exceptions mentioned in the preceding clause include, but are not limited to, the following circumstances:
- With your explicit consent.
- As explicitly required by law.
- To prevent danger to your life, body, liberty, or property.
- When cooperating with government agencies or academic research institutions for statistical or academic research based on public interest, and the data is processed by the provider in a manner that cannot identify any specific individual.
- When your behavior on the website violates the Terms of Service or may harm or interfere with the rights of the website or other users, or may cause harm to any person, and it is necessary for the website management to disclose your personal data for identification, contact, or legal action.
- When it benefits your rights and interests.
- When this website entrusts vendors to collect, process, or use your personal data, it will exercise due supervision and management responsibilities over the entrusted vendors or individuals.
Use of Cookies
Like most modern websites, Eurocharm uses a standard technology called cookies to collect information about how you use our site, in order to provide a better user experience and assess the most popular content on the site. When you revisit our site, Fengxiang will place and access cookies on your computer. If you do not wish to accept cookies, you may set a higher privacy level in your browser to block cookie storage, or configure your browser to notify you before cookies are stored. You can choose to accept or decline cookies upon notification, but please note that doing so may affect the functionality of certain features on the site. Eurocharm does not have any intention or purpose to infringe upon your privacy when you browse this website.
Automatically Collected Non-Personal Information
When you visit Eurocharm’s website, certain non-personal information may be automatically collected (i.e., without registration), such as the type of web browser and operating system used, IP address, domain name of the referring website, number of visits, average time spent on the site, and pages viewed. Eurocharm uses this information to monitor website interaction, analyze trends, improve website content and service quality, and better understand customer needs. The collection and processing of such information will comply with applicable personal data protection laws and regulations.
Contact Information
If you have any questions regarding this Policy, wish to exercise any of the rights set forth herein, or would like to raise a complaint — including those related to the Data Subject Rights described in this Policy — please contact Eurocharm via the following channels:
Eurocharm Global Email
| Scope of Application | Contact Email |
|---|---|
| Taiwan, Vietnam | info@eurocharm.com.tw |
Amendments to the Privacy Policy
This website’s Privacy Policy may be amended from time to time as needed. The revised terms will be posted on Eurocharm’s website, so please review them regularly. Your continued use of Eurocharm’s website constitutes your acceptance of the updated terms. If Eurocharm makes any significant changes, you will be notified through announcements posted on the Eurocharm website.